I put the wrong shipping address. Can I change this?
Unfortunately we are unable to process any address changes after your order has been placed. Please ensure that you are entering the correct address at the time of checkout. We can not be held responsible for orders that are confirmed delivered to the address provided at checkout.
When will my order arrive? Will I be able to track it?
Delivery times are not guaranteed and vary. Please allow 3-5 business days for order processing, meaning your package may not ship until 3-5 business days after it has been placed. During sales, please allow 7-10 business days for order processing. If we anticipate a longer lead-time, it will be noted in the item description. You will receive a confirmation email with tracking to follow along once your order is ready to ship.
What could cause a delay with my shipment?
*If an item you select is out of stock, we will hold your order and try to contact you about selecting a replacement item. If you fail to respond within 10 business days, the out of stock item will be removed from your order and a refund will be processed for that item. Generally if there is more than one thing in your order the remaining items will be shipped out immediately.
*Wrong or invalid shipping addresses will delay the processing of your order. Please respond to any emails asking for address verification!
*If your order is flagged for fraud, the order will be automatically refunded.
What shipping service do you use? Can I pay extra for faster shipping?
We use the United States Postal Service and UPS for all of our shipments.
In some instances the shipping method used to fulfill your order may differ from the shipping method selected at checkout.
My tracking says my order was delivered, but I did not receive it. What can I do?
We cannot be held responsible for lost or stolen packages that have delivery confirmation to the address that was provided. If a package is returned or rejected, the customer will be contacted and will have to pay for re-shipment postage. You the customer are responsible for filing any claims with carriers for damaged and/or lost shipments. Please contact your local postal office for further information on lost or stolen mail.
USPS Claims: https://www.usps.com/help/claims.htm
UPS Claims: https://www.usps.com/help/claims.htm
My order is being returned to sender. What happens now?
If your order is being returned due to insufficient address, you will need to email us an updated address. Once your package arrives back to us, we will reach out to the customer for an additional reshipment fee. If a refund is requested please note that the original shipping fees are non-refundable.
What does First Class Shipping mean?
First Class Shipping is a reference to the weight class of your package. It is a default shipping method used through USPS. Any orders placed that weigh under 16 ounces (1 pound) will be automated as First Class Shipping. (This does not include the time it takes for an order to be processed through our facility). Both domestic forms of shipping are not considered expedited.
What does Priority Mail Shipping mean?
Priority Mail is also a reference to the weight class of your package. It is another default shipping method used through USPS. Any orders placed that weigh 16 ounces (1 pound) or over will be automated as Priority Mail Shipping. (This does not include the time it takes for an order to be processed through our facility). Both domestic forms of shipping are not considered expedited.
Do you ship internationally? How long do order deliveries take?
We currently do not ship internationally at this time.
Why did I not receive a confirmation email?
You should receive an email confirming your order shortly after you have placed it. If you do not receive that email, please check your spam folder and see if you can locate it. Otherwise, you may have input your email address incorrectly. You will need to contact us with the corrected e-mail. This is important because if you have not received the order confirmation email, you also will not receive the email with your shipment notification and tracking information.
Alternatively you may have entered your cell phone number at checkout instead of an email address. In this case, all correspondence pertaining to your order will arrive via SMS message.
I just placed an order. Can I change the size or design? Can I add a t-shirt to my order?
We cannot edit an order once it has been placed. You will need to place a new order.
Will you ever reprint a limited edition item?
Our limited edition items are a one time only, limited item. They are only available for purchase as long as stocked quantities remain.
The website won’t let me check out. I keep getting an error page. What do I do?
We recommend waiting and trying again later. If the problem persists, try signing up with a PayPal account and checking out that way. You may also try changing your browser or ordering from a mobile device. These solutions have worked for others with similar check out issues. Should the problem persist, please contact us.
If you have any further questions not addressed here, Contact Us.